Lavendly - Meet Lesbians You'll Want to See Again

Terms & Conditions

Last updated: May 2026

These Terms & Conditions (“Terms”) govern access to and use of the website, member platform, and related services offered under the Lavendly brand by WCC, storitve, d.o.o., Cankarjeva 4, 1000 Ljubljana, Slovenia, VAT no. SI41841727, registration no. 8371946000 (“Company,” “we,” “us,” or “our”).

By creating an account, purchasing a membership, accessing our platform, or using our services, you agree to these Terms. If you do not agree, do not use our services.

These Terms apply together with our Privacy Policy and any additional rules or policies clearly presented to you for a specific feature, event, promotion, or offer. If there is a conflict, the specific additional terms will prevail for that feature, event, promotion, or offer.

1. Eligibility

You may use our services only if:

a. you are at least 18 years old;

b. you have legal capacity to enter into a binding contract;

c. the information you provide to us is true, accurate, and kept up to date; and

d. you have not previously been suspended or removed from our services, unless we expressly allow you to return.

We may refuse access to, suspend, or terminate any account that does not meet these requirements.

You may use our services only if:

a. you are at least 18 years old;

b. you have legal capacity to enter into a binding contract;

c. the information you provide to us is true, accurate, and kept up to date; and

d. you have not previously been suspended or removed from our services, unless we expressly allow you to return.

We may refuse access to, suspend, or terminate any account that does not meet these requirements.

2. Our Services

We operate a membership-based service that helps members meet in person through curated events, including dinners and other social experiences, typically in small groups and in public venues.

We use information you provide to us, including onboarding answers, profile details, preferences, and prior participation history, to help decide invitations, groupings, and recommendations. We do not guarantee that any match, grouping, invitation, or event will meet your personal expectations or lead to friendship, dating, companionship, business opportunities, or any other particular outcome.

We are not a dating agency, marriage bureau, employment service, therapy service, background-checking service, or personal introduction agency. We do not verify all statements made by members and do not guarantee the identity, intentions, conduct, compatibility, background, safety, or suitability of any participant.

3. Membership and Availability

Access to events is offered through paid memberships. Membership features, billing frequency, introductory offers, renewal terms, and any usage limits or availability rules are presented to you before purchase.

Your membership gives you the right to request or accept bookings for eligible events during an active membership period, subject to availability, capacity, location, operational constraints, and these Terms. Membership does not guarantee access to any minimum number of events, invitations, participants, cities, or outcomes.

Unless expressly stated otherwise at checkout, memberships renew automatically at the end of each billing period until cancelled.

We may offer promotional pricing, trial periods, or introductory discounts. When a promotion ends, your membership will renew at the standard price disclosed before purchase unless you cancel in time.

4. Booking Events

An active membership may allow you to join events made available to you through the platform. Event availability may vary by city, date, demand, member profile, group composition, venue capacity, and other operational factors.

We may set reasonable limits on attendance, booking frequency, waitlists, lead times, cancellation cut-offs, and no-show rules to protect event quality and member experience.

Event details, including venue and timing, may be provided shortly before the event. We may change the venue, timing, format, or other event details where reasonably necessary, including because of venue issues, weather, safety concerns, low attendance, or other operational reasons.

Unless we expressly state otherwise, events are for the booked member only. You may not bring guests.

Venues and Event Costs

Our membership fee covers access to the membership service and, where applicable, the opportunity to attend eligible events. Unless expressly stated otherwise, the price of food, drinks, transport, gratuities, tickets charged by the venue, or any personal purchases is not included in the membership fee and remains your responsibility.

We may provide indicative budget or venue information, but this is for guidance only. Menus, pricing, dietary options, accessibility, allergens, service quality, and venue policies are controlled by the venue, not by us.

If you have allergies, accessibility needs, dietary restrictions, or other requirements, you are responsible for checking the venue’s suitability before attending. We may try to accommodate preferences, but cannot guarantee that every venue or event will meet every requirement.

Cancellations, No-Shows and Attendance Rules

You may cancel an event booking up to the cancellation deadline shown on the platform for that event.

If you cancel before the applicable deadline, the cancellation will usually have no further consequence for your account unless otherwise stated for a particular event or offer.

You may cancel an event booking up to the cancellation deadline shown on the platform for that event.

If you cancel before the applicable deadline, the cancellation will usually have no further consequence for your account unless otherwise stated for a particular event or offer.

If you cancel after the deadline, fail to attend, arrive too late to reasonably participate, or repeatedly make bookings you do not honour, we may apply reasonable consequences including booking restrictions, temporary suspension, reduced priority, or account termination.

We are not obliged to provide refunds, extensions, or replacement events for missed bookings, late cancellations, partial attendance, dissatisfaction with group chemistry, or dissatisfaction with venue choices, except where required by law.

Payments

All prices are shown in the currency indicated at checkout.

You authorize us and our payment processors to charge the applicable membership fees, renewal fees, taxes, and any other amounts clearly disclosed to you at the time of purchase.

All prices are shown in the currency indicated at checkout.

You authorize us and our payment processors to charge the applicable membership fees, renewal fees, taxes, and any other amounts clearly disclosed to you at the time of purchase.

If a payment fails, we may retry the payment method on file, suspend your membership, restrict access to bookings, or terminate your membership until payment is successfully completed.

You must keep your billing details current and accurate.

If a payment fails, we may retry the payment method on file, suspend your membership, restrict access to bookings, or terminate your membership until payment is successfully completed.

You must keep your billing details current and accurate.

Automatic Renewal and Cancellation of Membership

Unless otherwise stated at purchase, memberships renew automatically for successive billing periods of the same length as your current plan.

You may cancel your membership at any time through your account settings or by contacting customer support. To avoid being charged for the next billing period, you must cancel at least 24 hours before renewal. Unless required by law, cancellation takes effect at the end of the current paid billing period, and you will continue to have access until then.

Unless otherwise stated at purchase, memberships renew automatically for successive billing periods of the same length as your current plan.

Refund Right

You may cancel your membership within 14 days from the date of your initial purchase and request a refund, subject to the following conditions:

If you have not used our services during the 14-day period, you are entitled to a full refund.

If you have used our services during the 14-day period (including attending a dinner or accessing any matched event):

If you are located in the EU, EEA, or UK, you may be entitled to a partial refund proportional to the unused portion of your membership period.
If you are located outside the EU, EEA, and UK, no refund will be issued.

You may cancel your membership within 14 days from the date of your initial purchase and request a refund, subject to the following conditions:

If you have not used our services during the 14-day period, you are entitled to a full refund.

If you have used our services during the 14-day period (including attending a dinner or accessing any matched event):

If you are located in the EU, EEA, or UK, you may be entitled to a partial refund proportional to the unused portion of your membership period.
If you are located outside the EU, EEA, and UK, no refund will be issued.

This 14-day refund right applies only to your initial membership purchase and does not apply to renewal payments unless required by law.

This clause is separate from your right to cancel future renewals under Section 8.

This 14-day refund right applies only to your initial membership purchase and does not apply to renewal payments unless required by law.

This clause is separate from your right to cancel future renewals under Section 8.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must notify us promptly if you suspect unauthorized access to your account or any security incident affecting your use of the services.

12. Community Standards and Member Conduct

You agree to behave lawfully, respectfully, and responsibly when using our services and attending events.

You must not:

a. provide false or misleading information;
b. impersonate another person or misrepresent your identity, age, or affiliations;
c. harass, threaten, discriminate against, stalk, intimidate, or abuse anyone;
d. engage in unwanted sexual conduct or any conduct that makes others feel unsafe;
e. use the service for fraud, scams, spamming, or unauthorized commercial solicitation;
f. collect or misuse other members’ personal data;
g. upload or share unlawful, defamatory, hateful, violent, obscene, or infringing content;
h. interfere with the operation or security of the platform;
i. attempt to copy, scrape, reverse engineer, or exploit the platform without authorization; or
j. use the services in a way that could damage our reputation, the safety of members, or the integrity of the events.

We may investigate complaints and take any action we reasonably consider appropriate, including warnings, booking restrictions, suspension, event removal, account termination, or reporting matters to venues, payment providers, or authorities.

You agree to behave lawfully, respectfully, and responsibly when using our services and attending events.

You must not:

Safety and Personal Responsibility

You attend events and interact with other members at your own risk.

You are responsible for using reasonable judgment and taking appropriate precautions before, during, and after any event or interaction. This includes arranging your own transport, safeguarding your belongings, monitoring your alcohol consumption, and leaving any situation in which you feel unsafe.

To the maximum extent permitted by law, we are not responsible for the acts, omissions, statements, conduct, products, or services of members, venues, or other third parties.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

You attend events and interact with other members at your own risk.

To the maximum extent permitted by law, we are not responsible for the acts, omissions, statements, conduct, products, or services of members, venues, or other third parties.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

Photos, Videos and Testimonial

We or our partners may take photographs, videos, or testimonials at events for community, editorial, or promotional purposes.

Where required by law, we will obtain any necessary consent before using identifiable images, video, voice, or testimonials for marketing. If you do not want to appear in promotional content captured at an event, you should tell us or the event host where reasonably possible.

Intellectual Property

All intellectual property rights in the website, platform, services, content, branding, databases, software, designs, text, graphics, and other materials are owned by us or licensed to us.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the platform for your personal, non-commercial use in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, scrape, frame, republish, reverse engineer, or otherwise exploit any part of the services except as expressly permitted by law or by our prior written consent.

All intellectual property rights in the website, platform, services, content, branding, databases, software, designs, text, graphics, and other materials are owned by us or licensed to us.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the platform for your personal, non-commercial use in accordance with these Terms.

Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the GDPR where applicable. For details about how we collect, use, store, and share personal data, please review our Privacy Policy.

16. Service Availability and Changes

We may update, modify, suspend, or discontinue any part of the services at any time for operational, security, legal, or business reasons.

We aim to keep the platform available and functioning properly, but we do not guarantee uninterrupted or error-free operation. We are not liable for downtime, delays, data loss, or service interruptions caused by factors outside our reasonable control, including internet outages, third-party failures, force majeure events, or user device or configuration issues.

Suspension and Termination

We may suspend or terminate your access to the services immediately if:

a. you breach these Terms;
b. we believe your conduct creates risk for other members, venues, third parties, or us;
c. payment is overdue or disputed in bad faith;
d. we are required to do so for legal, regulatory, or security reasons; or
e. we discontinue the relevant service.

You may stop using the services at any time and may cancel renewal of your membership in accordance with Section 8.

Termination does not affect any rights, obligations, or liabilities that arose before termination.

Consumer Rights

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection law. If any provision of these Terms conflicts with mandatory law, the mandatory law will prevail to the extent of the conflict.

Liability

To the fullest extent permitted by law:

a. our services are provided on an “as is” and “as available” basis;
b. we do not guarantee any particular commercial, social, relational, or personal outcome;
c. we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, opportunity, goodwill, data, or reputation; and
d. our total aggregate liability arising out of or in connection with the services or these Terms will not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot be excluded or limited under applicable law.

Force Majeure

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including severe weather, strikes, public health events, governmental restrictions, venue closures, transport disruptions, supplier failures, internet outages, civil unrest, or other force majeure events.

Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by email, through the platform, or by updating the “Last updated” date above. The updated Terms will take effect on the date stated in the notice or, if no date is stated, when published.

If you do not agree to the updated Terms, you must stop using the services and cancel your membership before the changes take effect or before your next renewal, as applicable. Continued use after the effective date means you accept the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of Slovenia, except to the extent that mandatory consumer protection laws of your country of habitual residence provide you with additional protections that cannot be excluded by agreement.

We encourage you to contact us first so we can try to resolve any issue informally.

If a dispute cannot be resolved informally, the competent courts determined under applicable law will have jurisdiction. If you are a consumer, you may also have the right to bring claims in the courts of the country where you live and to rely on any mandatory protections available there.